60
All clients will need to complete the KYC (Know Your Customer) onboarding process. This is a standard regulatory requirement and ensures compliance with financial regulations.
The onboarding is completed via Adyen, our payment service provider for MYPOS Connect Payments. Below are the steps to follow.
Step 1: Start the Onboarding Process
-
Log in to the MYPOS Connect Portal:
https://portal.myposconnect.com
-
Navigate to the Payments section on the menu, then click on it.
-
You’ll see a screen showing that your boarding status has been started.
-
Click on “Continue Onboarding”.
-
This will redirect you to the Adyen KYC portal to complete the verification.
Step 2: Complete the KYC Requirements
You’ll be guided through a series of steps to upload the required details. Below is an outline of what’s needed:
1. Company Details
Upload or enter the following:
-
Registered company name
-
Company number
-
Registered address
2. Decision Makers
You’ll be asked to provide details of individuals who are classified as decision makers.
-
This depends on the type of business (sole trader, limited company, private limited company)
-
For Limited Companies, at least one decision maker must be listed as a director on Companies House
-
You may also need to provide ID or verification documents for these individuals
3. Bank Account Details
You’ll need to connect your business bank account for payout purposes.
-
The quickest and easiest method is to use the instant bank verification option via online banking
-
Alternatively, you can upload a bank statement manually – however, this needs to be checked over and will take longer.
For more detailed information on the bank account verification, please watch the video below:
Hosted onboarding in Germany on Vimeo
Once all information has been submitted, Adyen will review your application. You’ll receive updates on the status in your MYPOS Connect Portal.
If you need support during this process, please contact our team at:
[email protected]
v.1.1 24/06/2025
