If you Adyen PinPad is displaying a 'Tamper' Message or says 'Maintenance Required Login' or similar' this means the machine will need to be replaced.
 

When a terminal says it has been tampered, it indicates that some damage has happened to the hardware or software of the terminal. This damage makes it so that Adyen cannot guarantee secure processing of payments on the terminal due to PCI-DSS regulations, Unfortunately Adyen can not provide any password or route to get around this message, a replacement terminal will need to be ordered from the Adyen Portal by the appropriate person within your business.
 

A Common Cause of Tamper Messages is Liquid Ingress into the device, when cleaning the device don't spray liquid directly onto the device, instead spray a small amount onto a cloth and wipe from there, it is always best to use a slightly damp cloth with only water used to dampen the cloth.

 

Once you have received your replacement device from Adyen it will need to be paired with MYPOS before it can be used, before we can do this you will need to follow the below steps on the device

Step One
Ensure that the Adyen terminal is connected to the correct Wi-Fi Network To get the terminals online on the correct Wi-Fi Network, you need to:

• Press the yellow <

• Press 159

• Enter PIN and green O

• Select Network

• Select 2 Wi-Fi

• Search for The correct Network

• Enter the WiFi password
 

Step Two
Disable the Cellular function on the Adyen terminal, to do this:

• Press the yellow <

• Press 159

• Enter PIN and green O

• Select Network

• Select 4 Cellular

• Select 1 to turn off

Turning off the Cellular can take up to a minute to complete.

Step Three
Remove any other Wi-Fi networks from the device, to do this, you need to:

• Press the yellow <

• Press 159

• Enter PIN and green O

• Select Network

• Select 2 Wi-Fi

• Search for any other networks – there should just be the network you are connected to

• Enter the number of the other network (e.g. 3 MD100) 

• Select 4 Remove.

 

Step Four
You will then need to fix the IP address on the Adyen terminal, to do this:

• Press the yellow <

• Press 159

• Enter PIN and green O

• Select Network

• Select 2 Wi-Fi

• Select the correct WiFi network

• Select 2 IP Settings

• Untick the DHCP box <<< this can be tricky to un-select as it’s small

• Scroll down the screen, select Apply

Step Five
Once you have completed the above steps, you will need to take a photo of the QR Code on the PinPad, to do this press '5' and 'Green' and select the 'QR Code' icon in the bottom left hand corner

Please send the QR Code Photo along with the serial number of the Old device (the one that is being replaced) to [email protected] they will then pair the device with MYPOS and advise you if there is any further steps required before the terminal can be used

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