The Item Request function enables users to submit product-related requests directly from the shop floor, which are then visible in real time within the MYPOS Connect Portal

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Request types can be fully customised and managed within the portal via:

 

Inventory Mgmt > Store Request Items

 

Within this section, new Store Request Types can be set up, and required fields defined depending on the nature of the request.

 

 

This function can be used in various ways, acting as a central messaging and request system, allowing staff to communicate needs or issues (e.g. stock concerns, damage reports, special orders) to managers or supervisors.

How to Use Item Requests

Open the Store Assist app and navigate to Items > Item Request.

Scan the product barcode or search manually using:

• Barcode number
• Product code
• Description
• Style code

Once the product has been selected, choose the appropriate Request Type from the available options (configured in the portal).

Complete the required fields - these are determined by the request type settings created in the portal

 

Tap Submit Request once all mandatory information has been provided.

 

What Happens Next

• All submitted requests are instantly visible in the portal under:
  Inventory Mgmt > Store Request Items

 

• A manager or authorised user can review, approve, process, or reject each request.
• When reviewing a request, they can view all submitted details for follow-up or action.

 

v1.25